THEO Bots for MSP / Managed IT
MSPs work in the PSA, the RMM and IT documentation. THEO Bots are planned to triage tickets, answer techs from your own runbooks and turn ticket history into QBRs — with every write behind a gate.
For Managed service providers & IT teams. Nothing here is shipping yet — this page shows what we're designing and why.
A bot for each role.
Every seat also gets the THEO Chief of Staff hub. Roster may change as we scope with real firms.
12 ways firms are using AI today.
Drawn from industry reports, vendor case studies and practitioner posts — these are industry patterns we're designing for, not THEO results.
Real-world, not made up: every example below is a workflow firms across the U.S. are already running or actively asking for, grounded in the sources at the bottom of this page. None are fictional demos — and none are claims that THEO already ships them. Click any card for the step-by-step.
Wired into your tools
Planned, e.g.: PSA (Autotask, ConnectWise, HaloPSA), RMM (Datto, NinjaOne), IT docs (IT Glue, Hudu), Microsoft 365 / Entra. Confirmed in scoping; read-only first.
We never promise integration depth up front — it's confirmed together during scoping.
What THEO won't do
- No changes to client tenants, users or devices without a tech approving
- Never closes tickets or emails clients on its own
- Credentials stay in your vault — the bot never displays secrets
- Every action logged per client
Where these patterns come from
Want MSP / Managed IT bots shaped around you?
Contact your MSP for more information about THEO for your team.